Technology is taking over in the hospitality industry. Resorts and hotels provide their guests with interactive resources literally at the tip of their fingers. Instead of guests making multiple calls to the front desk to find their way around a resort, they now use portable devices to make their stay even more enjoyable.
Revel, a resort in Atlantic City, recently implemented the use of innovative tablets to engage their visitors. Revel has implemented an interactive guest-service solution designed by a collaborative team of technology partners, Suitelinq and Unidev. The Cisco-created hardware and the integrated software package device allows guests to easily access extensive amounts of information. Visitors can check the weather, order room service, view promotions, track flights and more. The tablet also acts as the room phone and alarm clock. You can attach the tablet to the phone and make a call or remove it from the phone dock and call through a speaker phone.
Along with the convenience, interactive menus such as the one used at Revel allow for metrics of data. If the hotels or resorts would like to track the times and frequency people are ordering food or scheduling a massage, they can do so quickly and efficiently using a digital platform. Another example of this advancement is mobile apps. Mobile apps stored on the tablet allow guests to access additional information regarding the hotel properties.
Revel is not the only hospitality venue integrating technology changes. The Hilton chain increased its customer satisfaction by implementing Hilton Design Studio. The Hilton Design Studio guides online users through the hotel and gives them the opportunity to ‘design a guest room’. The Hilton will also be adding interactive products for the valet and a connectivity station. Another example of technology arriving in hospitality is Hyatt Hotels enhancing its rooms with interactive televisions. Through the TV, guests can not only decide on entertainment choices, but ordering room service, searching local information and file downloads will also be available.
Technology is growing rapidly in hotels and other resorts because of the competition. With more of the popular hospitality establishments growing digitally, they create a pressure in the market for other providers to keep up. This generates a need for companies like Suitelinq and Unidev to design unique digital solutions.
With new technology, hotels can dramatically improve and innovate upon the “guest experience”. Employees can better manage their time using a digital solution rather than taking phone calls. Technology implementation in the hospitality industry is continuing to grow and is bringing new solutions to workers and travelers everywhere.
For more information on Unidev and how we can enrich your technology, contact us.